fb0001 Privacy Policy

fb0001 is committed to safeguarding the privacy and personal data of all registered players and website visitors. As a PAGCOR-regulated online casino and sports betting platform serving the Philippine market, fb0001 processes personal data in accordance with Republic Act No. 10173, known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and the applicable issuances of the National Privacy Commission (NPC).

This Policy explains in clear terms: what categories of personal data fb0001 collects; for what purposes that data is used; with whom it may be shared; how it is protected; how long it is retained; and what rights you have in relation to your own personal data.

Players based in the Philippines should note that the DPA grants them specific enforceable rights over their personal data. Those rights are described in detail in Section 10 of this Policy. If you believe fb0001 has not handled your data in accordance with this Policy or applicable law, you have the right to lodge a complaint with the National Privacy Commission.

For the purposes of the Philippine Data Privacy Act of 2012, fb0001 is the personal information controller responsible for your personal data processed through the Platform.

fb0001 operates under authority granted by the Philippine Amusement and Gaming Corporation (PAGCOR). Our designated Data Protection Officer (DPO) oversees compliance with the DPA and serves as the first point of contact for privacy-related queries and complaints. Contact details for the DPO are provided in Section 16.

fb0001 collects personal data in the following categories:

3.1 Registration & Identity Data

• Full legal name as it appears on a valid Philippine government-issued ID;
• Date of birth (required for 21+ age verification under PAGCOR rules);
• Registered Philippine mobile number;
• Email address (where provided);
• Username and encrypted account credentials.

3.2 KYC Verification Data

• Copies of government-issued IDs (PhilSys card, UMID, driver's licence, or passport);
• Proof of address documents (utility bills, bank statements);
• Selfie or liveness verification images where required for enhanced KYC;
• Source of funds documentation where applicable under PAGCOR and AMLA requirements.

3.3 Financial & Transaction Data

• GCash or Maya account identifiers used for deposit and withdrawal;
• Bank account details (BPI, BDO, Metrobank) where used for transactions;
• Deposit history, withdrawal records, and account balance information;
• Bonus and promotion participation records.

3.4 Gaming & Activity Data

• Game session logs, bet history, and win/loss records;
• Responsible gaming preferences and limit settings;
• Self-exclusion status and cool-off period records.

3.5 Technical & Usage Data

• IP address and approximate geolocation at time of login;
• Device type, operating system, and browser information;
• Session timestamps and navigation behaviour on the Platform;
• Cookie identifiers (see Section 9).

3.6 Communications Data

• Records of live chat conversations and support ticket exchanges with fb0001;
• Email correspondence sent to or received from fb0001 support channels.

fb0001 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your fb0001 account, including authentication and password recovery;
• Identity and age verification (KYC): Confirming that you meet the 21+ age requirement mandated by PAGCOR and Philippine law before you can deposit or access certain features;
• Payment processing: Facilitating deposits and withdrawals via GCash, Maya, and supported Philippine bank channels;
• Regulatory compliance: Meeting fb0001's obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and related regulations, including the filing of Covered Transaction Reports (CTRs) and Suspicious Transaction Reports (STRs) with the Anti-Money Laundering Council;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and prohibited conduct under the fb0001 Terms & Conditions;
• Customer support: Responding to your queries, complaints, and account-related requests through live chat and email;
• Responsible gaming: Administering deposit limits, session controls, self-exclusion requests, and cool-off periods you set through your Account Settings;
• Platform improvement: Analysing aggregated and anonymised usage data to improve the Platform's performance, design, and game offerings;
• Marketing communications: Where you have provided consent, sending promotional offers, bonus notifications, and news relevant to your fb0001 account (see Section 14).

Under the Philippine Data Privacy Act of 2012, fb0001 relies on the following lawful bases to process your personal data:

• Contractual necessity: Processing required to enter into and perform the contract represented by the fb0001 Terms & Conditions — including account creation, payment processing, and game access;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA reporting duties, and other mandatory legal obligations applicable to a licensed Philippine gaming operator;
• Legitimate interests: Processing carried out in the legitimate interests of fb0001 to prevent fraud, ensure platform security, and improve the service, where those interests are not overridden by your rights and freedoms;
• Consent: Processing for marketing communications and non-essential analytics, where your explicit consent has been obtained and may be withdrawn at any time.

fb0001 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the following limited circumstances:

• Payment processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, and 7-Eleven payment systems receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are bound by Philippine financial regulations;
• KYC and identity verification providers: Third-party identity verification services process your ID documents and verification images solely for the purpose of confirming your identity and age on behalf of fb0001;
• Regulatory bodies: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities where disclosure is required by law, court order, or regulatory directive;
• Game content providers: Third-party game providers (such as JILI, Pragmatic Play, and Evolution Gaming) may receive session and bet data as necessary to deliver and audit game outcomes. These providers are bound by confidentiality agreements and applicable gaming regulations;
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by fb0001, subject to professional confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of fb0001's business assets, personal data may be transferred to a successor entity subject to equivalent privacy protections and NPC notification where required.

Some of fb0001's third-party service providers — including game content providers and certain technology infrastructure partners — operate servers or processing facilities outside the Philippines. Where personal data is transferred outside the Philippines, fb0001 takes reasonable steps to ensure that the receiving party provides an adequate level of data protection consistent with the Philippine Data Privacy Act.

Such steps may include: entering into data sharing agreements that incorporate NPC-approved standard contractual clauses; relying on the receiving country's adequacy determination by the NPC; or obtaining your explicit consent to the transfer where required by law.

fb0001 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, and audit requirements.

• Active accounts: Personal data is retained for the duration of your account's existence plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the AMLA;
• KYC documents: Identity and verification documents are retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
• Financial transaction records: Transaction and payment records are retained for a minimum of five (5) years in accordance with AMLA requirements;
• Marketing data: Where consent has been given for marketing, data is retained until consent is withdrawn or the account is closed, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with fb0001's data disposal procedures.

The fb0001 Platform uses cookies and similar tracking technologies to operate core functions, maintain session security, and analyse aggregate usage patterns.

Types of cookies used on fb0001:

• Essential cookies: Required for the Platform to function. These maintain your login session, remember your language and currency preferences, and protect against cross-site request forgery. These cannot be disabled without breaking core Platform features;
• Analytics cookies: Used to understand how players navigate the Platform so that we can improve the user experience. Data collected is aggregated and anonymised. These are enabled by default but may be disabled through your browser settings;
• Functional cookies: Remember preferences and settings you have applied (such as responsible gaming limits) to improve your experience between sessions.

fb0001 does not place third-party advertising or tracking cookies. You may control cookie preferences through your browser's built-in settings. Disabling essential cookies may prevent certain features of the Platform from operating correctly.

Under the Philippine Data Privacy Act of 2012 and applicable NPC regulations, you have the following rights in relation to your personal data held by fb0001:

To exercise any of the above rights, contact the fb0001 Data Protection Officer using the details in Section 16. fb0001 will respond to all verified data rights requests within fifteen (15) calendar days of receipt, in accordance with NPC guidelines.

fb0001 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fb0001 Platform;
• Encryption at rest for all personal data stored in fb0001 databases;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Multi-factor authentication for all internal administrative access to production systems;
• Regular independent security audits and penetration testing of Platform infrastructure;
• Incident response procedures for detection, containment, and notification of data security breaches.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, fb0001 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players as required under the DPA and NPC Circular No. 16-03.

The fb0001 Platform is strictly intended for individuals aged 21 years and above as required by PAGCOR regulation and Philippine law. fb0001 does not knowingly collect personal data from any person under 21 years of age.

If you are a parent or guardian and believe your child under 21 may have registered an fb0001 Account, please contact our support team immediately at [email protected] or via live chat.

The fb0001 Platform may reference or integrate third-party services — such as game content providers and payment gateways — whose own privacy policies govern the data they collect. fb0001 is not responsible for the privacy practices of third-party services and recommends that you review those policies independently.

fb0001 does not embed third-party social media widgets, advertising networks, or tracking pixels on the Platform that would result in your data being shared with those networks without your awareness.

Where you have provided explicit consent during registration or subsequently through Account Settings, fb0001 may send you promotional communications by SMS or email. These may include bonus offers, new game announcements, tournament notifications, and platform news.

You may withdraw your consent to marketing communications at any time by:

• Updating your notification preferences in Account Settings;
• Clicking the unsubscribe link in any marketing email received from fb0001;
• Contacting fb0001 Support via live chat or at [email protected].

Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal, and does not affect your ability to receive service-related communications such as account security alerts, transaction confirmations, and KYC notifications — which are sent on the basis of contractual necessity, not consent.

fb0001 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, business operations, or technology. The "Last Updated" date at the top of this Policy will be revised accordingly.

Where changes are material — meaning they meaningfully affect how your personal data is processed — fb0001 will notify registered players by SMS or in-account notification prior to the changes taking effect. Continued use of the Platform after the notified effective date constitutes acceptance of the revised Policy.

If you have questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy concern, please contact the fb0001 Data Protection Officer through the following channels:

• Live Chat: Available 24/7 inside the fb0001 Platform — fastest response
• Email: [email protected] (responses within 4 hours for most queries)
• Subject line for DPA requests: Please use "Data Privacy Request — [your registered mobile number]" to ensure prompt routing to the DPO team

If you are unsatisfied with fb0001's response to a privacy complaint, you may escalate the matter to the National Privacy Commission (NPC) of the Philippines through the NPC's official government channels.